The Electric Vehicle Glossary: Terms You’ll Actually Use
If you’ve ever looked into electric vehicles and come across terms like kWh, CCS2 or OCPP, you’ve probably wondered why it all sounds more complicated than it should be.
Like any new technology, the EV world has built its own language; one made up of technical terms, acronyms, and charging lingo that can be hard to keep up with. But once you know what they mean, everything starts to connect. The technology feels simpler, the systems make more sense, and the idea of driving electric becomes a lot more accessible.
Whether you’re exploring your first EV, managing a business fleet, or just curious about what’s powering the shift to cleaner transport, this guide breaks it all down. No jargon. Just the language that keeps Australia charging forward, and helps you connect with the electric future.
Under the Hood: EV Basics
Diagnosing the problem: Through our technical control over both sites, session insights via CORE and Illuminate, and our dedicated team of technicians and software engineers, JET Charge was able to diagnose the problem swiftly and with minimal disruption to bus service.
EV
Short for Electric Vehicle. Any vehicle powered by an electric motor, either fully or partially. EVs can run entirely on electricity (like a BEV) or combine electric power with an internal combustion engine (like a hybrid).
Fully electric EVs are simpler under the hood than petrol cars, with fewer moving parts and lower running costs. Hybrids, on the other hand, combine both electric and combustion systems, they’re more complex mechanically but can save fuel and reduce emissions overall.
While battery production is energy-intensive upfront, electric vehicles quickly offset that footprint through lower lifetime emissions and greater energy efficiency – benefits that scale from one driveway to entire fleets.
BEV
Battery Electric Vehicle. Essentially the same as ‘EV’, but more specific: it means the car is 100% electric. No hybrid engine, no fuel tank, just a battery and an electric motor.
BEVs are the foundation of the electric transition. They pair perfectly with renewable energy and smart charging systems, helping households and businesses truly cut emissions.
PHEV
Plug-in Hybrid Electric Vehicle. Uses both electricity and fuel. You can plug it in to charge the battery, but it will switch to petrol once that charge runs out. PHEVs are often a stepping stone, great for drivers who want to reduce fuel use without going fully electric.
HEV
Hybrid Electric Vehicle. Similar to a PHEV, but without plug-in capability. It relies on regenerative braking and the engine itself to recharge its battery.
kW vs kWh
They sound similar, but they measure different things:
- kW (kilowatt) = power: how fast energy flows.
- kWh (kilowatt-hour) = energy: how much capacity a battery holds.
If your charger delivers 7kW for two hours, you’ve added roughly 14kWh to your battery. Knowing the difference helps you estimate charging times and compare charger performance.
Powering Up: Types of Charging
AC Charging
Alternating Current (AC) is the same electricity that powers your home and office. It’s slower than DC, but perfect for overnight charging or sites where vehicles park for hours. Because EVs convert AC to DC internally through what’s called an Onboard Charger (OBC), the OBC’s capacity limits charging speed. That’s why two wallboxes might look identical but charge at different rates depending on the vehicle.
DC Charging
Direct Current (DC) power goes straight to the battery, bypassing the vehicle’s converter. It’s faster and ideal for highways, depots, and commercial hubs (Think: 15–45 minutes of charging). DC chargers are powerful but and designed for quick turnarounds, not daily top-ups.
Trickle Charging (Level 1)
The slowest form of charging, using a standard household outlet. Handy in a pinch, say you’re visiting family or need an emergency top-up overnight, but not recommended long-term. Domestic sockets aren’t designed for continuous high current. Over time, they can overheat or deliver inconsistent charging. A dedicated wall charger is always safer, smarter, and faster.
Fast Charging (Level 2)
Your everyday home or workplace charger, typically 7 to 22kW. Quick enough for a full charge while you sleep or work. This is the sweet spot for most Australians. It balances convenience, battery care, and energy efficiency and can integrate easily with solar systems or off-peak tariffs.
Rapid Charging (Level 3)
These are the high-powered DC stations you’ll see on highways and commercial sites, usually 50kW and above. Rapid charging is essential for long-distance travel and logistics operations. While it can slightly increase battery wear over time, modern EVs are designed to manage the heat and current safely. Most drivers simply balance regular AC charging with occasional DC bursts for flexibility.
Smart Charger
A smart charger is a connected charging device that goes beyond simply delivering power. It can communicate data about charging sessions. Things like energy use, speed, and session status, and often integrates with apps or online platforms for remote monitoring. Technically speaking, a charger is considered “smart” if it can connect to a network, support protocols like OCPP, or share information with other systems. But in practice, it can also mean being aware of solar generation or grid conditions, charging when power is cheapest or cleanest. Whether you’re managing one charger at home or a network across multiple sites, smart charging gives you more visibility, control, and efficiency from the same plug.
Solar Charging
Pairing an EV charger with solar power is one of the simplest ways to drive on clean energy. A solar-connected system uses energy generated from rooftop panels to charge your vehicle during the day, reducing reliance on the grid and cutting charging costs down. Combined with smart charging technology, solar charging can automatically prioritise renewable power when it’s available, maximising efficiency and minimising emissions.
Destination Charging
Destination charging refers to EV chargers installed at places where people spend time; hotels, shopping centres, workplaces, or tourist sites. Instead of focusing on rapid, in-transit charging, destination chargers provide steady AC power while you shop, sleep or work. For businesses, it’s a powerful amenity that attracts customers, supports sustainability goals, and prepares sites for the growing wave of EV drivers.
Plugged In: Charging Connectors Explained
Type 1 (Legacy)
An older AC plug standard once used on early EVs, particularly Japanese imports. It forms the top half of the CCS1 plug and is still common in North America, though it’s largely been replaced by newer standards globally. In Australia, Type 1 has been phased out but can still appear on legacy vehicles. Adapters are available, but most public networks and vehicles now use Type 2 or CCS2 connectors.
Type 2 (Australian Standard)
The current AC plug standard for Australian EVs and charging networks. Durable, widely adopted across Europe and the Asia-Pacific region, and compatible with almost every new EV sold today. It’s also the upper portion of a CCS2 connector, which means Type 2 vehicles can use AC stations while CCS2 ports support both AC and DC charging. Its adoption has made charging simpler, faster, and consistent nationwide.
CCS (Combined Charging System)
A “combo” connector that supports both AC and DC charging through the same port. the top half is a Type 2 plug for AC charging, while the bottom two pins enable high-power DC. CCS2 is the standard for all new EVs in Australia. It offers flexibility, faster charging speeds, and broad compatibility across public networks, making it the plug that’s keeping Australia’s EV future connected. CCS1 exists, but is not used in Australia.
CHAdeMO
A Japanese-developed DC fast-charging plug once used by models like the Nissan LEAF. It set the benchmark early but is now gradually being replaced by CCS2. Most of Australia’s charging networks still support CHAdeMO, ensuring older EVs remain compatible as the industry evolves.
Getting Connected: Power & Installation
Single-Phase
The standard household supply in Australia, ideal for charging up to 7.4kW. Provides steady overnight charging that fits neatly into most daily driving habits. Keep in mind that your charging cable can limit output depending on the electrical setup. For example, a 11kW cable used on a single-phase circuit can only deliver about 3.6kW, that’s just how the phases divide power.
Three-Phase
Common in commercial settings and newer homes. Enables faster AC charging (up to 22kW) and supports multiple chargers running at once. Adding three-phase capability during a build or renovation can save upgrade costs later as EV adoption accelerates.
Load Management
Smart control that balances electricity across chargers so a site never exceeds its supply limit. It keeps systems safe, efficient, and scalable. For workplaces, apartment buildings, and fleet depots, load management prevents costly upgrades and ensures every vehicle gets what it needs.
Smarter Charging: Connectivity & Control
OCPP
Open Charge Point Protocol. The universal standard that lets chargers and software talk to each other. OCPP compliance keeps networks open and adaptable: you can mix hardware brands, integrate new platforms, and stay ahead as the technology evolves. Most chargers in Australia currently run on OCPP 1.6J, with OCPP 2.0+ rolling out in the near future!
RFID
Radio Frequency Identification. A simple tap card or fob to start or stop a charging session, common for shared charging settings like apartments, fleets and workplaces. It offers secure access control and transparent usage data, so businesses can easily manage who’s charging and when.
Energy Efficiency & Innovation
Regenerative Braking
Every time an EV slows down, it captures energy that would otherwise be lost as heat and sends it back into the battery. That’s regenerative braking, a built-in efficiency feature that helps extend range and reduce brake wear. It works by reversing the electric motor’s function when you lift your foot off the accelerator, converting motion into electrical energy. The result? Smoother drives, longer battery life, and less waste on the road.
V2L / V2H / V2G
Collectively known as bi-directional charging. It’s where EVs stop being just consumers of energy and start becoming part of the energy ecosystem.
- V2L = Vehicle-to-Load: lets you power tools or appliances directly from your EV, ideal for camping or remote work.
- V2H = Vehicle-to-Home: enables your vehicle to power your home during outages or high-price periods.
- V2G = Vehicle-to-Grid: feeds energy back into the grid, helping balance supply and reduce costs.
These technologies are still emerging in Australia but represent the next major leap in smart, flexible energy systems.
Putting It All Together
Understanding the language of EVs isn’t just about keeping up, it’s about making smarter decisions.
Whether you’re choosing your first home charger, expanding your commercial network, or managing an entire fleet, these terms help you see the bigger picture behind the plug.
At JET Charge, we’ve spent more than a decade helping Australia make sense of this language, and turning it into real progress on the road, in businesses, and across communities. Because when everyone speaks the same language, the transition moves faster. Leading the charge, one definition at a time.
Understanding the language is one thing, seeing it in action is another.
Want to stay plugged into Australia’s EV future? Join our monthly newsletter for the latest insights, news, and real-world charging stories below.
End User Terms
JET Charge Illuminate Terms of Use
Last updated: 18 September 2025
1 ACCEPTANCE OF TERMS
(a) These Terms and Conditions (Terms) set out the terms and conditions on which JET Charge Pty Ltd ACN 600 116 756 (referred to as JET Charge, we, our or us) provides, and you and any entity you represent) (you or your) view and use, the Illuminate service and software provided by JET Charge (Services), including as made available online or on any device. You accept these terms by entering any personal information, or viewing or using the Services.
(b) These Terms form an agreement between us. If the entity you represent (Subscriber) has entered into a separate negotiated agreement with JET Charge that applies to your access to and use of the Services, and there is any inconsistency between that separate agreement and this agreement, then that separate agreement will apply to the extent of the inconsistency.
(c) By agreeing to be bound by this agreement, you also agree to us collecting, using and disclosing your information that you provide through the Services or that is generated through the Services (including any personal information) in accordance with these Terms and JET Charge’s Privacy Policy (available at www.jetcharge.com.au (Website)) (Privacy Policy). Where you use, provide or collect any personal information in connection with your use of the Services, you confirm that you have informed the subject of the personal information accordingly, and that you have obtained the appropriate consent from each subject.
(d) JET Charge may from time to time review and update these Terms to take account of new laws, regulations, products, technology or other relevant changes in circumstances or its business. Your use of any Services will be governed by the most recent Terms posted on the Website. By continuing to use the Services, you agree to be bound by the most recent Terms. We encourage you to check the Website regularly for updated versions of the Terms.
2 USE OF SERVICES
(a) JET Charge grants you a revocable, non-exclusive, non-transferable, royalty free licence during the term of this agreement to use the Services in accordance this agreement.
(b) You agree not to use, or attempt to use, the Services other than for its intended purpose.
(c) If you are the Subscriber, you can invite others to use the Services. As a Subscriber, you take full responsibility for how access to the Services is managed, including:
(i) deciding who is invited to use the Services and what kind of access the invited user has. You can change or stop that access at any time;
(ii) resolving any disputes with any invited users over access to the Services; and
(iii) all your invited users’ activity.
(d) If we consider, acting reasonably, that any usage of the Services is:
(i) unfair, improper, unreasonable or excessive; or
(ii) unethical or contrary to these Terms or any other applicable law or regulation,
we may immediately suspend or terminate your access to the Services.
(e) When you or any other person is using the Services, you agree to ensure that you or any such person comply with all applicable instructions, laws and regulations. In particular, to:
(i) take reasonable care for your or their health and safety and the health and safety of those around you or them;
(ii) not use or attempt to use the Services and any information, documents and other materials provided by JET Charge in an unlawful manner, including to infringe our or any other person’s intellectual property rights; and
(f) You acknowledge that use of the Services is entirely at your own risk and that you and any other people who are using or have access to and use the Services do so at their own risk.
(g) You must not do any of the following:
(i) violate any Laws in your access to or use of the Services;
(ii) operate and manage any electric vehicle charging equipment that you control through the Services without the consent of the owner;
(iii) decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the Services;
(iv) make any modification, adaption, improvement, enhancement, translation or derivative work from the Services;
(v) violate any Laws in your access to or use of the Services;
(vi) use the Services to send automated queries to any website or send any unsolicited commercial email; or
(vii) use the Services or any interfaces or proprietary information of JET Charge to design, develop, or distribute any applications, accessories or devices for use with the Services.
(h) JET Charge reserves the right (acting reasonably) to change at all times, the technical elements, characteristics or any information as part of the Services (including Content)
(i) JET Charge may suspend or reduce your use of the Services at any time including where:
(i) any system requires maintenance or upgrading;
(ii) access to, and use of, the Services is disrupted or prevented as a result of an event outside JET Charge’s reasonable control or for safety reasons.
3 CONSUMER GUARANTEES
(a) If you are a consumer for the purposes of the Australian Consumer Law (as contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth)), goods or services supplied by JET Charge come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
4 CONTENT OF SERVICES
(a) All Intellectual Property Rights in all Content contained in any Services or otherwise provided by JET Charge are owned or licensed by JET Charge.
(b) The Customer acknowledges and agrees that, while JET Charge has attempted to provide accurate information through the Services, such information may change frequently and in no event will JET Charge be responsible for the accuracy, usefulness or completeness of the Content in any Services, nor does it warrant that any such Content is the most current version thereof. JET Charge does not warrant or make any representations as to any third party products or services described or referred to in any Services or otherwise. Any use of the Content by you or any other person or organisation is at the user’s own risk.
(c) The Content in any Services is obtained and developed from a variety of sources including but not limited to collaborations with third parties and information provided by third parties under licence. Inclusion of Content in a Services is not an endorsement of any organisation, product or service.
(d) JET Charge may modify any information in any Services (including Content) at its absolute discretion for any reason, without notice. All updates and modifications to a Services (including Content) will be subject to this agreement.
(e) JET Charge’s sole obligation in respect of any claim or complaint regarding any Content in any Services, will be to review any written complaint notified to it and, if it sees fit, in its sole discretion, to modify or remove the particular Content.
5 NO WARRANTY
(a) To the extent permitted by law, JET Charge does not provide any warranties whatsoever in relation to the Services.
(b) Except as expressly provided to the contrary in writing by JET Charge, any representation, warranty, condition, guarantee or undertaking that would be implied in relation to this agreement by legislation, common law, equity, trade, custom or usage is excluded to the maximum extent permitted by law, including any implied warranties of acceptable quality or fitness for a disclosed purpose.
(c) JET Charge does not warrant that you will have continuous access to any Services. JET Charge will not be liable if an Services is unavailable due to computer downtime attributable to malfunctions, upgrades, preventative or remedial maintenance activities or interruption in telecommunications supply.
(d) JET Charge does not guarantee the delivery or security of communications over the internet as such communications rely on third party service providers, and electronic communication (including electronic mail) is vulnerable to interception by third parties.
(e) Whilst JET Charge takes reasonable precautions to protect information transmitted via the Services, JET Charge cannot and does not guarantee the security or confidentiality of these communications or the security of any Services.
(f) JET Charge does not provide, and has no control over, communications, networks or services, the internet or other technology required or used in respect of any Services and accepts no responsibility for any direct or indirect loss in any form associated with them, whether due to congestion, technical malfunction, viruses or otherwise.
6 REGISTERING AN ACCOUNT
(a) Subject to this agreement or as otherwise authorised by JET Charge in writing, you must:
(i) not share the details for the account that allows you to use the Services (Account) with others unless using functionalities as provided for linked accounts within the Services. and must keep Account details secure; and
(ii) immediately notify JET Charge at info@jetcharge.com.au if you become aware of any unauthorised use of the Account.
(b) If a person other than you accesses your Account, you are responsible for the acts or omissions of that person.
(c) You confirm that all information and data provided by you in the registration process is accurate, complete and up to date. You must promptly inform JET Charge if there is any subsequent change to this information or data.
7 TERMINATION
(a) You or JET Charge may terminate this agreement at any time with one month’s written notice in advance.
(b) The termination of this agreement will not affect the rights of either party to recover from the other party any moneys due under this agreement or in connection with any cause of action, whether by way of contract, tort, indemnity or otherwise.
8 INTELLECTUAL PROPERTY
(a) As between the parties, JET Charge owns all intellectual property rights in and to:
(i) the Services, data generated through the Services in relation to your Account (Data), and any Material provided, created or developed by or on behalf of JET Charge in connection with this agreement; and
(ii) any modifications or enhancements to such JET Charge Equipment or Material, (JET Charge IP).
(b) As between the Parties, JET Charge owns all Material provided, created or developed in connection with this agreement.
(c) You must not:
(i) create derivative works based on, or directly or indirectly derive any income from any JET Charge IP;
(ii) access, copy, frame or mirror any JET Charge IP, other than for your own personal purposes;
(iii) rent, lease, reverse engineer, decompile or disassemble any JET Charge IP; or
(iv) directly, indirectly or take steps to register or apply for or oppose, any JET Charge IP or any Intellectual Property Rights substantially similar to any JET Charge IP.
(d) In this clause 9, Material means any hardware, software, firmware, tools, documentation, reports, data, diagrams, procedures, plans or other material.
9 LIABILITY
(a) To the extent permitted by law, our aggregate liability in relation to any loss, damage, liability, expense, payment or cost (Loss) arising from or in connection with your or anyone else’s use of the Services will be limited to the amount you paid us in the last 12 months for the Services.
(b) Neither you nor JET Charge will be liable for any consequential Loss suffered by the other, including any loss of revenue, profit, anticipated savings or customers, damage to reputation, loss in connection with any other contract, incidental, punitive, exemplary or special Loss, or any loss suffered as a result of business interruption.
10 INDEMNITY
(a) To the extent permitted by law, you will be liable to us and must keep us indemnified against any Loss arising out of any claim or demand against us by you or any other person, which arises from or is connected with your use of, or anyone else’s use with your Account of, the Services, unless the Loss is caused by our willful misconduct, negligence or breach of these Terms or any law.
11 GENERAL
(a) (Notices) We may give you notices by sending a letter by post to your address or by sending an email to your email address.
(b) (Assignment) You must not assign or transfer this agreement to another person or entity without our prior written consent. We may assign or transfer any of our rights or obligations under this agreement provided this does not affect the parties’ rights and obligations as contained in this agreement.
(c) (Severability) lf a provision of this agreement is wholly or partly invalid or unenforceable, the provision or part will be treated as deleted from this agreement without affecting the validity or enforceability of the remaining provisions.
(d) (Exercise and waiver of rights)
(i) The rights or remedies available to either party are cumulative and do not affect any other right or remedy of that party under this agreement or Law.
(ii) Any failure to exercise any right or remedy available to either party, or any partial exercise of any right or remedy does not limit the party’s respective rights to exercise that or any other right or remedy.
(iii) Any waiver to the terms of this agreement must be done in writing.
(e) (Survival) Clauses 2, 3 and 11 survive termination of this agreement.
(f) (Set off) JET Charge may set off any amounts payable by you to JET Charge against any amount payable to you by JET Charge.
(g) (Governing law) This agreement will be governed by and interpreted in accordance with the laws of Victoria, Australia.
12 ENTIRE AGREEMENT
(a) This agreement represents the entire agreement between you and us in relation to the Supplies and supersedes all prior discussions, negotiations, understandings and agreements in relation to the Services. To the extent permitted by law, all implied terms are excluded.
(b) If any statute implies any term into these Terms, and that statute prohibits the exclusion of that term, then that term will be taken to be included in these Terms. However, the liability of JET Charge for any breach of such a term will be limited, at its discretion and to the extent permitted by law:
(i) repair, replacement or re-performance of the Services in whole or in part; or
(ii) payment of the cost of repairing, replacing or re-performing the relevant Services.
13 READING AND INTERPRETING THIS AGREEMENT
(a) In this agreement:
(i) headings and bold type are for convenience only and are not intended to affect the interpretation of this agreement;
(ii) where context requires, words in the singular include the plural, and vice versa;
(iii) unless expressly stated otherwise, a reference to a clause, schedule or attachment is a reference to a clause, schedule or attachment to this agreement;
(iv) any inclusive language is to be interpreted as without limitation;
(v) any consent or approval that may be provided by a party may or may not be provided at that party’s absolute discretion;
(vi) a reference to days mean calendar days;
(vii) a reference to a person includes any individual or entity, including partnerships, joint ventures or associations, whether incorporated or unincorporated; and
(viii) a reference to any party includes that party’s executors, administrators, substitutes, successors and permitted assigns.
JET Charge App Terms of Use
1 ACCEPTANCE OF TERMS
(a) These Terms and Conditions (Terms) set out the terms and conditions on which JET Charge Pty Ltd ACN 600 116 756 (referred to as JET Charge, we, our or us) provides, and you view and use, any software application provided by JET Charge (App), including made available online or on any device. You accept these terms by entering any personal information, viewing or using the App.
(b) These Terms form an agreement between us.
(c) By agreeing to be bound by this agreement, you also agree to us collecting, using and disclosing your information that you provide through the App or that is generated through the App (including any personal information) in accordance with these Terms and JET Charge’s Privacy Policy (available at www.jetcharge.com.au (Website)) (Privacy Policy).
(d) JET Charge may from time to time review and update these Terms to take account of new laws, regulations, products, technology or other relevant changes in circumstances or its business. Your use of any App will be governed by the most recent Terms posted on the Website. By continuing to use the App, you agree to be bound by the most recent Terms. We encourage you to check the Website regularly for updated versions of the Terms.
2 USE OF JET CHARGE APP
(a) You agree not to use, or attempt to use, the App other than for its intended purpose.
(b) When you or any other person is using the App, you agree to ensure that you or any such person comply with all applicable instructions, laws and regulations. In particular, to:
(i) take reasonable care for your or their health and safety and the health and safety of those around you or them;
(ii) not use or attempt to use the App and any information, documents and other materials provided by JET Charge in an unlawful manner, including to infringe our or any other person’s intellectual property rights; and
(c) You acknowledge that use of the App is entirely at your own risk and that you and any other people who are using or have access to and use the App do so at their own risk.
(d) You must not do any of the following:
(i) violate any Laws in your access to or use of the App;
(ii) operate and manage any electric vehicle charging equipment that you control through the App without the consent of the owner;
(iii) decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App
(iv) make any modification, adaption, improvement, enhancement, translation or derivative work from the App;
(v) violate any Laws in your access to or use of the App;
(vi) use the App to send automated queries to any website or send any unsolicited commercial email; or
(vii) use the App or any interfaces or proprietary information of JET Charge to design, develop, or distribute any applications, accessories or devices for use with the App.
3 APP CURRENTLY PROVIDED FREE OF CHARGE
(a) The App is currently provided free of charge.
(b) JET Charge reserves the right to start charging subscription fees for the App if we add additional fees in the future. This would only happen after you agree to such fees.
4 CONSUMER GUARANTEES
(a) If you are a consumer for the purposes of the Australian Consumer Law (as contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth)), goods or services supplied by JET Charge come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
5 CONTENT OF APP
(a) Each App is owned and operated by or on behalf of JET Charge. All Intellectual Property Rights in all Content contained in any App or otherwise provided by JET Charge are owned or licensed by JET Charge.
(b) The Content in any App is for general information purposes only. The Customer acknowledges and agrees that, while JET Charge has attempted to provide accurate information through an App, such information may change frequently and in no event will JET Charge be responsible for the accuracy, usefulness or completeness of the Content in any App, nor does it warrant that any such Content is the most current version thereof. JET Charge does not warrant or make any representations as to any third party products or services described or referred to in any App or otherwise. Any use of the Content by you or any other person or organisation is at the user’s own risk.
(c) The Content in any App is obtained and developed from a variety of sources including but not limited to collaborations with third parties and information provided by third parties under licence. Inclusion of Content in a App is not an endorsement of any organisation, product or service.
(d) JET Charge may modify any information in any App (including Content) at its absolute discretion for any reason, without notice. All updates and modifications to a App (including Content) will be subject to this agreement.
(e) JET Charge’s sole obligation in respect of any claim or complaint regarding any Content in any App, will be to review any written complaint notified to it and, if it sees fit, in its sole discretion, to modify or remove the particular Content.
6 NO WARRANTIES
(a) To the extent permitted by law, JET Charge does not provide any warranties whatsoever in relation to the App. Use of the App is entirely at the user’s own risk.
(b) Except as expressly provided to the contrary in writing by JET Charge, any representation, warranty, condition, guarantee or undertaking that would be implied in relation to this agreement by legislation, common law, equity, trade, custom or usage is excluded to the maximum extent permitted by law, including any implied warranties of acceptable quality or fitness for a disclosed purpose.
(c) If any statute implies any term, condition or warranty into this agreement, and that statute prohibits provisions in a contract excluding or modifying the application of, exercise of or liability under such a term, condition or warranty, then that term, condition or warranty will be taken to be included in this agreement.
(d) JET Charge does not warrant that you will have continuous access to any App. JET Charge will not be liable if an App is unavailable due to computer downtime attributable to malfunctions, upgrades, preventative or remedial maintenance activities or interruption in telecommunications supply.
(e) JET Charge does not guarantee the delivery or security of communications over the internet as such communications rely on third party service providers, and electronic communication (including electronic mail) is vulnerable to interception by third parties.
(f) Whilst JET Charge takes reasonable precautions to protect information transmitted via an App, JET Charge cannot and does not guarantee the security or confidentiality of these communications or the security of any App.
(g) JET Charge does not provide, and has no control over, communications, networks or services, the internet or other technology required or used in respect of any App and accepts no responsibility for any direct or indirect loss in any form associated with them, whether due to congestion, technical malfunction, viruses or otherwise.
7 REGISTERING AN ACCOUNT
(a) Subject to this agreement or as otherwise authorised by JET Charge in writing, you must:
(i) not share the details for the account that allows you to use the App (Account) with others unless using functionalities as provided for linked accounts within the App. and must keep Account details secure; and
(ii) immediately notify JET Charge if you become aware of any unauthorised use of the Account.
(b) If a person other than you accesses your Account, you are responsible for the acts or omissions of that person.
(c) You confirm that all information and data provided by you in the registration process is accurate, complete and up to date. You must promptly inform JET Charge if there is any subsequent change to this information or data.
8 TERMINATION
(a) We may terminate this agreement for convenience at any time at our absolute discretion with or without notice.
(b) The termination of this agreement will not affect the rights of either party to recover from the other party any moneys due under this agreement or in connection with any cause of action, whether by way of contract, tort, indemnity or otherwise.
9 INTELLECTUAL PROPERTY
(a) As between the parties, JET Charge owns all intellectual property rights in and to:
(i) the App, data generated through the App in relation to your Account (Data), and any Material provided, created or developed by or on behalf of JET Charge in connection with this agreement; and
(ii) any modifications or enhancements to such JET Charge Equipment or Material,
(JET Charge IP).
(b) JET Charge grants you a revocable, non-exclusive, non-transferable, royalty free licence during the term of this agreement to download and use the App and Data solely on the terms of this agreement.
(c) As between the Parties, JET Charge owns all Material provided, created or developed in connection with this agreement.
(d) You must not:
(i) create derivative works based on, or directly or indirectly derive any income from any JET Charge IP;
(ii) access, copy, frame or mirror any JET Charge IP, other than for your own personal purposes;
(iii) rent, lease, reverse engineer, decompile or disassemble any JET Charge IP; or
(iv) directly, indirectly or take steps to register or apply for or oppose, any JET Charge IP or any Intellectual Property Rights substantially similar to any JET Charge IP.
(e) In this clause 9, Material means any hardware, software, firmware, tools, documentation, reports, data, diagrams, procedures, plans or other material.
10 NO LIABILITY
(a) To the extent permitted by law, JET Charge has no liability whatsoever in relation to any loss, damage, liability, expense, payment or cost (Loss) arising from or in connection with your or anyone else’s use of the App.
11 INDEMNITY
(a) To the extent permitted by law, you will be liable to us and must keep us indemnified against any Loss arising out of any claim or demand against us by you or any other person, which arises from or is connected with your use of, or anyone else’s use with your Account of, the App, unless the Loss is caused by our wilful misconduct, negligence or breach of these Terms or any law.
12 GENERAL
(a) (Notices) We may give you notices by sending a letter by post to your address or by sending an email to your email address.
(b) (Assignment) You must not assign or transfer this agreement to another person or entity without our prior written consent. We may assign or transfer any of our rights or obligations under this agreement provided this does not affect the parties’ rights and obligations as contained in this agreement.
(c) (Severability) lf a provision of this agreement is wholly or partly invalid or unenforceable, the provision or part will be treated as deleted from this agreement without affecting the validity or enforceability of the remaining provisions.
(d) (Exercise and waiver of rights)
(i) The rights or remedies available to either party are cumulative and do not affect any other right or remedy of that party under this agreement or Law.
(ii) Any failure to exercise any right or remedy available to either party, or any partial exercise of any right or remedy does not limit the party’s respective rights to exercise that or any other right or remedy.
(iii) Any waiver to the terms of this agreement must be done in writing.
(e) (Survival) Clauses 2, 4 and 11 survive termination of this agreement.
(f) (Set off) JET Charge may set off any amounts payable by you to JET Charge against any amount payable to you by JET Charge.
(g) (Governing law) This agreement will be governed by and interpreted in accordance with the laws of Victoria, Australia.
13 ENTIRE AGREEMENT
(a) This agreement represents the entire agreement between you and us in relation to the Supplies and supersedes all prior discussions, negotiations, understandings and agreements in relation to the Supplies. To the extent permitted by law, all implied terms are excluded.
(b) If any statute implies any term into these Terms, and that statute prohibits the exclusion of that term, then that term will be taken to be included in these Terms. However, the liability of JET Charge for any breach of such a term will be limited, at its discretion and to the extent permitted by law:
(i) repair, replacement or re-performance of the Supplies in whole or in part; or
(ii) payment of the cost of repairing, replacing or re-performing the relevant Supply.
14 READING AND INTERPRETING THIS AGREEMENT
(a) In this agreement:
(i) headings and bold type are for convenience only and are not intended to affect the interpretation of this agreement;
(ii) where context requires, words in the singular include the plural, and vice versa;
(iii) unless expressly stated otherwise, a reference to a clause, schedule or attachment is a reference to a clause, schedule or attachment to this agreement;
(iv) any inclusive language is to be interpreted as without limitation;
(v) any consent or approval that may be provided by a party may or may not be provided at that party’s absolute discretion;
(vi) a reference to days mean calendar days;
(vii) a reference to a person includes any individual or entity, including partnerships, joint ventures or associations, whether incorporated or unincorporated; and
(viii) a reference to any party includes that party’s executors, administrators, substitutes, successors and permitted assigns.
Terms of Use
Last updated: 26 January 2022
Your use of this website is subject to:
- these terms of use;
- our Privacy Policy; and
- any other terms, conditions, notices or disclaimers displayed on this website,
(together the ‘Website Terms’).
When we refer to ‘we’ (or ‘our’ or ‘us’ or ‘JET Charge’), we are referring to JET Charge Pty Ltd and all its wholly owned subsidiaries.We may change these terms of use from time to time by publishing changes on this website and updating the ‘last updated’ notice. We encourage you to check in from time to time to see if these terms of use have changed
Disclaimer
We have prepared this website to provide information for our customers and other stakeholders. The information presented is of a general nature and there is a possibility that changes in circumstances after the date of publication may impact the accuracy of the information.
We do not warrant that the information is correct, complete or adequate and do not warrant that the information will be useful for any particular purpose or location. Any recommendations contained within this website are based on the industry experience and independent research of JET Charge. Its application to you may be affected by circumstances of which JET Charge is not aware and JET Charge makes no representations or warranties as to any recommendation’s suitability.
We strongly advise you to seek independent professional advice before making any investment decisions.
Our liability to you
To the maximum extent permitted by law, we accept no responsibility or liability for any loss or damage (including for any indirect or consequential loss) relating to access or use of this website including the use or misuse of the information provided on this website.
If we are not entitled by law to exclude liability arising from breach of a statutory duty or other legislation, then to the extent we are permitted to do so we limit that liability to resupply of the services, information or links and associated services, as the case may be.
Your use of the website
You must not post or transmit to or via this website any information or material or otherwise use this website for any activity which breaches any laws or regulations, infringes a third party’s rights or privacy or is contrary to any relevant standards or codes, including generally accepted community standards. You must also not permit or enable another person to do any of those things. When using this website, you must take reasonable care of your health and safety and the health and safety of those around you.
You must not transmit to or via this website any virus or other information or material or otherwise use this website in a way which:
- tampers with, hinders the operation of or makes unauthorised modifications to this website;
- allows unauthorised access to this website;
- inhibits any other user from using this website;
- defames, harasses, threatens, menaces or offends any person; or
- contains obscene, indecent, inflammatory or pornographic material or material that could give rise to civil or criminal proceedings.
You must also not permit or enable another person to do any of those things, or create or impersonate another person or misrepresent your or their authority to act.
Your use of your account
We may require you to register with us in order to access some parts of this website. Where you register with us, you must keep your registration details confidential; you will be responsible for any access to this website using your registration details, even if the access is by another person. You should change your password if you no longer want a previously authorised person to have continued access.
If you become aware of any unauthorised use of your account, please notify us immediately at info@jetcharge.com.au.
We may suspend or terminate your access
We may suspend or terminate your access to all or any part of this website, including your account, at any time, if you breach these Website Terms in our reasonable opinion.
Links to other sites
This website may contain links to other sites. The links are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by us of the sites or the information, products or services provided at those sites. You access those sites and use the information, products and services made available at those sites solely at your own risk.
Linking to this website
You may create a link to pages of this website. However, you must not:
- display any page of this website in any distorted or altered form;
- create a link to this website on any site unless that site conforms to accepted standards of public decency and good taste, does not expose us to any risk of liability under any criminal or civil law (including liability arising from the infringement of a third party’s rights) and does not disparage us or our goods or services; or
- create any link or use any link in any way to represent or imply falsely, deceptively or confusingly that:
- we sponsor, endorse or are affiliated with or related to any third party (including you) or product; or
- you are providing, or are the source of, any goods or services provided by us.
We reserve the right to withdraw linking permission by giving notice to you or updating our Website Terms.
You agree to indemnify us against all actions, claims, costs, demands, damages or liability arising in any manner from any link that you create.
Intellectual property
Unless otherwise indicated, we own or are licenced to use all copyright and other intellectual property rights in this website and the material on this website. You are welcome to download this information for your own personal use or to inform others (for their personal use) about our businesses or products. You must not otherwise reproduce, transmit (including broadcast), communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on this website, including audio and video excerpts, except as permitted by statute or with our prior written consent.
You may not use any of the trademarks or logos from this website without our prior written permission.
General
If we do not act in relation to a breach of the Website Terms by you, we do not waive any rights to act in relation to that breach or any later breach by you. If you do not act in relation to a breach of the Website Terms by us, you do not waive any rights to act in relation to that breach or any later breach by us.
The Website Terms are governed by the law in force in the State of Victoria, Australia.
How to contact us
If you need to contact us about the Website Terms, you can do so at info@jetcharge.com.au.
Wallbox Clearance Sale
Exclusive Discount for Wallbox Pulsar Plus
During June and while stocks last, JET Charge is offering an exclusive discount for Wallbox Pulsar Plus models. Three phase (22kW) options are still available for just $899.
Choose Your Phase Option
Choose a Complete Installation Bundle
Get Your Home Charger Installed
You can also fill in an installation form to understand pricing and turnaround times for your home charger install.
Terms and Conditions
From 1st June to 11.59pm AEST on 30th June 2024 inclusive, buy discounted Wallbox Clearance product designated with a discount at jetcharge.com.au or via 1300 856 328. This sale is for home charging products with a residential application. Excludes warranties, gift cards, already discounted item and bundles. Installation is available with your charging hardware purchase at a discounted rate. Not available for commercial quotes as this is an ecommerce sale for priced items. Multiple items can be purchased at advertised prices. Not available with any other offer. Sale pricing is available while stocks last. Prices for hardware and installation quotes must be accepted during June or by the 8th of July for those requesting a quote after 24th June. There are no change of mind refunds or exchanges possible. There will not be any backorders. Delivery is only available via shipping options as listed on the website. For more information, contact info@jetcharge.com.au or call 1300 856 328.
Genesis
Seamless Installation of Your Genesis Charger
by JET Charge
JET Charge are the authorised installation partner for your Genesis charger.
Trust us to handle the entire process after your Genesis charger order. We’ll take care of delivery, installation, and post-installation certification documentation. Additionally, we offer ongoing support and maintenance to ensure your charger operates optimally.
How can we help charge your day?
Explore our range of EV chargers
When it comes to choosing the right EV home charging solution, there’s no one-size-fits-all approach. It’s your Genesis your way. We’ve curated a selection of recommended chargers below that can meet your individual needs and preferences.
Genesis Customers are eligible to receive a complimentary Star Charge Artemis 7kW or 11kW charger.
Star Charge Artemis (Genesis Branded)
MaxiCharger AC Wallbox
Wallbox Pulsar Max
5 easy steps to install your home charger
1. Get started
2. Get a quote
3. Book your installation
4. Installation Day
5. Ready, set, charge!
Why charge my Genesis at home with JET Charge?
Speed and Convenience
Charge up to 3x faster with accelerated charging, without the charging station detours.
Adaptivity
Schedule charging, monitor progress, integrate with solar, and enjoy adaptive charging.
Service
Our professional electricians are fast, respectful, and always tidy.
Safety
Enjoy a safe and reliable charging experience, assured by professional installation.
FAQs
For the most convenient charging experience, we recommend installing a dedicated wall charger at home. Over 80% of Australian EV owners prefer this method because it’s faster and more efficient than using a regular power outlet.
A standard installation covers residential properties with off-street parking and minor electrical work and generally includes:
1. A single-phase EV charger
2. A dedicated electrical circuit consisting of a 20 meter cable
3. Isolation switch installation
4. Electrical circuit protection installation
5. Electricians on hand for up to 4 hours to install and test
Non-standard variations include three-phase installations, apartment setups, major electrical works, trenching civil works, multi-story projects, and asbestos removal*.
*Our services do not include asbestos removal.
Off-street parking for EV charging refers to designated parking spaces located away from public roads, such as a garage or driveway within your premise. You will need off-street parking to install an EV charger at your home.
While 3-phase charging gives your charging a speed boost, it’s completely optional. Some EV models and chargers can tap into 3-phase power for quicker charging, but it’s all up to you.
Yes. If you’re renting the property, you have the option to install an EV charger, but you must obtain written approval from the property owner/landlord before proceeding with the installation.
Apartment installations are a little trickier than standard household ones due to the need for body corporate approval. Each building is assessed individually, and the hardware may differ depending on the site’s requirements. If your installation is intended for an apartment, visit our Apartment Residents page for more information.
Yes, charging an EV will use more electricity, but it’s usually much easier on your wallet than traditional fuel. You can save more by charging during off-peak hours if you have variable rates with your electricity retailer.
When installing an EV charger at home, an experienced electrician will need to run a dedicated cable that is rated to handle the charger. They will also ensure that additional safety measures are completed in your switchboard. Installing a dedicated charger is the equivalent of installing 3 x 2.5kW aircon units, and it requires specialist work to be done to your electrical infrastructure.
Installations take about 4 hours, and you only need to be onsite at the start and end. You can expect your power to be turned off for the duration of the installation. Our respectful and friendly installers are on hand to help if you have any questions.
The speed of charging your EV at home can vary depending on the power available, the vehicle model, charging equipment, and the service and installation rules of the state. Some states (QLD and SA) have a limit on maximum charging rates while others (NSW, VIC, WA, TAS and ACT) don’t.
Absolutely! Most EV chargers can charge any car that has a Type 2 socket. This is the standard plug type in Australia.
Certainly! Yes, you can charge your electric vehicle (EV) with solar power. To do this, you would of course need solar panels on your property to generate electricity from the sun. We offer smart chargers with solar compatibility options.*
*Additional costs will apply
Please contact Genesis Australia to discuss the home charging solution.
Porsche Home-Check
Porsche Home-Check
The Porsche Home-Check is an on-site inspection of a Customer’s home or other nominated location by an approved electrician and is highly recommended to be conducted prior to the purchase of a Porsche Battery Electric Vehicle or Porsche Charging Hardware. The aim of the Home-Check is to ascertain if Porsche Charging Equipment is suitable for and can be installed at the Customer’s home or other nominated location. Installation of Charging Equipment is not included in the vehicle price.
The following services are included:
- Attendance at the customer’s property so that the Home-Check can be performed by a JET Charge representative; and
- Provision of the Home-Check Report and a JET Charge quotation to carry-out any electrical works/upgrades and install any Porsche Charging Equipment.
Terms and Conditions:
1. Access
(1) The customer will be required to provide the Home-Check service provider with access to their nominated location in order for the electrical infrastructure to be fully assessed.
(2) The customer must be present during the inspection or ensure that an authorised representative aged 18 years or over is present.
(3) The customer will need to meet reasonable requirements for the safety of any personnel who perform the service.
2. Rescheduling an appointment
(1) If the customer wishes to reschedule an appointment, they must provide at least 24 hours’ notice to the Home Check service provider. If this notice is not provided or the scheduled appointment is missed, the service fee will be forfeited.
(2) The service provider may also reschedule an appointment with the customer and will aim to give reasonable notice of any change to appointment date and time.
3. Privacy
The customer agrees that Porsche Centre Melbourne
(1) may use, collect, disclose and handle your personal information in accordance with its Privacy Policy, a copy of which is available at www.porschemelbourne.com.au
(2) may from time to time, provide your personal information to Porsche Cars Australia Pty Ltd (PCA). PCA collects, uses and discloses your personal information in relation to the sale, financing or marketing of automotive products to you and the servicing and repair of those products. Specific activities PCA undertakes include sending you order confirmation and welcome kits, administering warranty claims, conducting market research, sending you information about Porsche model launches or Porsche Lifestyle events, vehicle financing and other related products or services. For more detail on how PCA handles your personal information please refer to PCA’s privacy policy which is available at https:/ /www.porsche.com/australia/privacy-policy/. By accepting this Home Check, you consent to PCA transferring your personal information to PCA’s related companies outside Australia (which will handle that information for the above purposes). If you have any queries about what personal information PCA holds about you, the way it handles the information, or would like to know how to gain access to the information, you may contact PCA on 1800 062 911 or at privacy@porsche.com.au.
SEA Electric – Customer Referral Form
SEA ELECTRIC
Congratulations on choosing SEA ELECTRIC please fill in the below to request an installation quote from JET Charge.
- The be eligble for the incentive program, the below terms and conditions must be met:
- The incentive is only eligible if the Dealer has submitted the customer referral through this JET Charge online enquiry form;
- All sections of this online enquiry form must be completed so that the referral can be tracked;
- The incentive is only payable on completion of installation and final payment from the customer; and
- For tax purposes, an invoice will be requested from the dealer so that JET Charge can pay the incentive