CaaS FAQs | JET Charge
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Frequently Asked Questions

FAQs

Who is JET Charge?  


JET Charge is Australia’s leading end-to-end provider of electric vehicle charging infrastructure and technologies. We’re on a mission to accelerate the uptake of EVs, by breaking down the barriers to EV charging. We are charging partners for many of the world’s largest vehicle manufacturers, leading corporates, and government agencies. Our specialties are EV charging design, engineering, hardware manufacturing and supply, installation, and technology.  We partners with best-in-class global charging systems providers offering the widest range of EV charging stations and accessories, tested for Australian and New Zealand conditions by our expert engineering team.  

Who is Chargefox?

As part of our solution, billing software is needed to ensure a smooth payment process. We are responsible for the production, supply, installation, and maintenance of the charger. Chargefox are our selected billing software provider at your building and will oversee your payment needs.  

What is the best way to charge my electric vehicle?  

One of the key advantages of electric vehicles is the array of charging options available to you. Your electric vehicle not only has access to the majority of Australia’s public charging network whilst enroute, but critically enables the ability to charge quickly and easily from the comfort of your own home while you do other things. 

What’s required for me to charge?

To use the installed chargers, you’ll need:  
– Your own cable  
– The Chargefox mobile app OR a Chargefox RFID card 

Will my electric vehicle come with a cable?  

Your vehicle may include a portable charging cable designed to plug in and charge from any designated power-point. These are great for charging in an emergency, so keep it in your boot for easy access. We don’t recommend this cable for daily charging needs due to the significantly slower charge rate. This cable cannot be used in conjunction with your building’s charger.   

Which cable do I need?

You will need either a Type 2 to Type 1 or Type 2 to Type 2 public charging cable, depending on the make and model of your EV. 
  
The charging station will have a Type 2 socket, but the socket on the EV may differ depending on your EV model. 
  
Type 2 is the Australian standard for AC plug type since 2018, so all new EV models will require a Type 2 to type 2 public charging cable. However, older EV models may have a type 1 socket on the vehicle and require a type 2 to type 1 public charging cable. 

What is the upfront charging cable cost?  

To charge your car at the shared charging bays, you’ll require a cable to connect the charger to your electric vehicle. This cable is also detachable, which allows you to remove and take with you on long journeys to take advantage of the wider public charging network.
 
The costs of cables vary depending on your needs. Check out our collection of cables on our online store.  

How long does it take to charge?

Charging time depends on the supply power and the make and model of the vehicle. 
A single-phase connected ChargeMate can add up to ~40km per hour of charge. 
A three-phase connected ChargeMate can add up ~120km per hour of charge. 

Can the speed of charging vary?   

The speed of charging of an EV charger installed in your home can vary depending on the power available in your home, the on-board charger of your electric vehicle and installation rules in your home state.  

Can the charger work on any EV? 

Absolutely! The ChargeMate can charge any vehicle that has a Type 2 socket. Type 2 is the standard plug type in Australia, so it should support most electric vehicles on the road today. All new electric vehicles sold in Australia must have a Type 2 socket.