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Hardware Issue – Follow Up
Charger Details
Serial Number
(usually located on a sticker / engraving on outside of unit)
Have you tried any troubleshooting on the charger?
(Required)
Yes
No
Please advise your troubleshooting steps.
Is the charger powered up? (LCD/LED Lights on, any notable signs of life on charger)
(Required)
Yes
No
Please include any notes if applicable.
Are there any visible issues?
(Required)
Yes
No
(Broken parts, red lights flashing, charger lead in a usable condition etc)
Please upload photo/s of any visible issues
Drop files here or
Select files
Max. file size: 128 MB.
Is the charger connected to an App / Bluetooth device?
(Required)
Yes
No
What is the charger status on the App?
(Required)
Does the charger work when plugged into a vehicle?
(Required)
Yes
No
Please upload a photo of the charging status.
(Required)
Drop files here or
Select files
Max. file size: 128 MB.
Vehicle Make
Vehicle Model
What’s happening on the charger / vehicle charger port?
(Required)
(Flashing lights and colour, any strange sounds, nothing happening between vehicle and charger)
Please upload photo/s related to the charger/vehicle port
(Required)
Drop files here or
Select files
Max. file size: 128 MB.
Are there any error messages on the vehicle? If so, what?
(Required)
Please upload photo/s of any vehicle charging errors
Drop files here or
Select files
Max. file size: 128 MB.
Install Details
Has the charger been installed by a registered electrician?
(Required)
Yes
No
Please advise how this unit was installed
Do you have a cert. of electrical safety or equivalent for the installation?
Yes
No
Please upload cert. of electrical safety or equivalent
Max. file size: 128 MB.
Is the isolator in the “On” position?
Yes
No
Please upload any photos of the isolator
(Required)
Drop files here or
Select files
Max. file size: 128 MB.