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Hardware Issue – Charging Station QA
A return enquiry form with JIRA Service integrations for the returns process.
Assessor Licence Number
(Required)
Assessor Company
(Required)
Email
Hardware Details
Manufacturer
(Required)
Please select
Autel
Schneider
JET Charge
Circontrol
Starcharge
Tesla
Wallbox
Myenergi
ABB
Kempower
Zerova
X280
Tritium
Other
Please enter "other" details.
JET Charge Product Type
Chargemate
Paymate
CORE
Charging Cable
Schneider Product Type
EVlink Pro AC charger
EVLink Parking
EVLink Smart Wallbox
Autel Product Type
MaxiCharger AC Lite Wallbox
MaxiCharger AC Wallbox
MaxiCharger DC Compact
MaxiCharger DC Fast
Circontrol Product Type
EHOME
Starcharge Product Type
Artemis
Tesla Product Type
Gen 3 Wall Connector
Wallbox Product Type
Pulsar Plus
Pulsar Pro
Pulsar Max
Myenergi Product Type
Zappi
ABB Product Type
Terra AC Wallbox
Terra DC Charger
Kempower Product Type
DC T-Series (Moveable)
DC C-Series
Zerova Product Type
DC Moveable
DC Pedestal
X280 Product Type
DC 30kW
DC 60kW
DC 120kW
DC 180kW
Tritium Product Type
RTM75
Serial Number
(Required)
(usually located on a sticker / engraving on outside of unit)
Inspection Results – Visual
Any noise or buzzing sound from charger
Yes
No
Any signs of cable / socket damage?
(inc. Water or impact damage)
Yes
No
Please upload any photos of damages
Max. file size: 128 MB.
Please provide any additional notes regarding any damages.
Any additional accessories installed?
(i.e., cables, solar hardware, power meters etc)
Yes
No
Please upload any photos of accessories.
Max. file size: 128 MB.
Please provide further details
Inspection Results – Electrical
On inspection: Is the installation as per AS/NZS 3000:2018?
Yes
No
Please upload any photos
Max. file size: 128 MB.
Please provide further details
On inspection: Is the charger switched on?
(Look for any visible indicators on LCD/LED Lights)
Yes
No
Photo of indicator lights
Max. file size: 128 MB.
On inspection: Is the circuit breaker in the switchboard in the ON position?
Yes
No
On inspection: Is the Isolator switch in the ON position?
Yes
No
Photo of isolator
(Required)
Max. file size: 128 MB.
On inspection: Are all terminations correct and acceptable?
Yes
No
Photo of terminations
(Required)
Max. file size: 128 MB.
Please provide details
(Required)
What is the AC Voltage on the supply pins to the charger for each phase?
(Required)
L1 – Please enter value here.
What is the AC Voltage on the supply pins to the charger for each phase?
(Required)
L2 – Please enter value here. (N/A for not applicable.)
What is the AC Voltage on the supply pins to the charger for each phase?
(Required)
L3 – Please enter value here. (N/A for not applicable.)
Inspection Results – Communications
Is the charger Online?
Yes
No
Is the intended connection to the internet through Wi-Fi/Ethernet/4G?
Wi-Fi
Ethernet
4G
Wi-Fi
Are the login credentials configured correctly?
If the customer has recently changed the modem or Wi-Fi password, please update this configuration
Yes
No
Ethernet
Has the Cat5/6 cable integrity been verified?
(Verify that all crimp connections are done correctly)
Yes
No
Are the ICN details correctly setup?
(To be confirmed with the on-site ICT team, if applicable)
Yes
No
N/A
Cellular 4G Modem
Is there at least 3 out 5 bars 4G signal at the charger location?
(Use phone reference)
Yes
No
Is the modem powered On?
Yes
No
Does the LED’s on the modem indicate a successful internet connection?
Yes
No
APP/Online Connectivity
Does the charger show any indication that it is ‘Offline’ on LCD or through LED Sequence?
Yes
No
N/A
Is the charger accessible through the charger APP?
Yes
No
N/A
Is the charger showing ‘Online’ on Illuminate/Chargefox?
Yes
No
N/A
Troubleshooting
Have you completed Manufacturers Spec troubleshooting?
Yes
No
Troubleshooting Outcomes
Is firmware up to date?
Yes
No
N/A
Are scheduling and lock-out functions on?
(only certain chargers offers this)
Yes
No
N/A
Functional Test
Are you able to start a charging session using a Charge Checker OR vehicle?
Yes
No
Photo of outcome
(Required)
Max. file size: 128 MB.
Additional Photos Required
Add additional photos here or Manufacturers spec photos
Max. file size: 128 MB.
Fault Report
List any faults that were picked up here
Resolution Report
List any repairs done here or replacement
Outcome
Based on the inspection administered, is the unit functional?
Yes
No