Getting Started with JET Charge Billing
A Guide for Owners Corporations — setting up EV charging billing in your building is a straightforward process. This guide walks you through each step, from sign-up to your first quarterly disbursement.
Create Your Billing Account
Once your Owners Corporation has decided to set up JET Charge Billing, the first step is to submit a billing account application. We’ll collect your contact details, the information we need to determine a tariff, and your nominated bank account for quarterly fund disbursements.
Following your submission, we’ll send you a Billing Services Agreement for review and signing.
Submit Billing Account Application →Set Your Tariff
After the contract is signed, it’s time to set your EV charging tariff (cents per kWh). We can work with you on this — as a general rule, we recommend setting the tariff at least 2.8% above your cost of electricity to cover transaction fees so the solution remains cost-neutral for the OC.
Communicate with Residents
Communicate with your residents how charging works in your building — from how to request an install through to how billing works. Be sure to provide residents with the tariff and notice of the $20 monthly subscription.
This JET Charge Guide for Residents is a great resource to share.
If you don’t have an established process for residents requesting new chargers, we can work on that with you.
Order & Install Hardware
Your electrical contractor can order compatible, pre-configured hardware through our Partner Store.
Usually, base hardware like CORE Load Management is quoted and sold to the Owners Corporation, and any chargers are quoted and sold to the residents.
Resident Onboarding
From the information we collect when hardware is ordered, we identify the resident and their charger and invite them onto JET Charge Billing. Each resident will receive a welcome email with setup instructions and a link to download the JET Charge Connect App.
As instructed in the welcome email, each resident:
- Downloads the JET Charge Connect App.
- Signs up for their $20/month subscription (covers billing software, support, network charges, and access to CORE energy management).
- Adds their payment method via the app.
Tip: RFIDs are supplied with the chargers, but the building can order a quantity of RFID fobs in advance to distribute to residents as a fallback — this helps ensure everyone can charge from day one.
Billing Goes Live
Residents are now ready to charge on JET Charge Billing. Usage is tracked per charger, billed monthly to the resident, and the collected funds are disbursed to your nominated bank account quarterly, less the 2.8% transaction fee.
You’ll receive a summary report with each disbursement.