Getting Started with JET Charge Billing

Create Your Billing Account

Once your Owners Corporation has decided to set up JET Charge Billing, the first step is to submit a billing account application. We’ll collect your contact details, the information we need to determine or confirm a tariff, and your nominated bank account for quarterly fund disbursements.

You should also confirm whether your building will use Private Billing, Shared Billing, or both.

Following your submission, we’ll send you a Billing Services Agreement for review and signing.

Submit Billing Account Application →

Set Your Tariff

After the agreement is signed, it’s time to set your EV charging tariff in cents per kWh. This is the rate EV drivers pay for electricity used through eligible chargers.

We can work with you on this. As a general rule, the tariff should cover the building’s electricity cost plus the relevant transaction fees.

• Private Billing: we generally recommend setting the tariff at least 2.8% above your cost of electricity to cover the private billing service fee.
• Shared Billing: shared charging payment processing fees are deducted at cost. Because shared sessions can be smaller and include fixed per-transaction costs, a higher allowance is usually recommended.

The OC may also choose to include an additional allowance for administration, charger maintenance, replacement or capital cost recovery.

Communicate with Residents

Communicate with residents how charging will work in your building, including how to request a charger, how billing works, what tariff applies, and what residents need to do before they can charge.

For Private Billing, residents should understand that they need to activate their $20/month subscription in the JET Charge Connect app before charging can be authorised.

For Shared Billing, users should understand that they need to create an account, add a payment method, and enrol or use an RFID card or fob before using shared chargers.

This JET Charge Guide for Residents is a great resource to share.

If you don’t have an established process for residents requesting new chargers, we can work on that with you.

Order & Install Hardware

Your electrical contractor can order compatible, pre-configured hardware through our Partner Store.

Usually, base hardware like CORE Load Management is quoted and sold to the Owners Corporation, and any private chargers are quoted and sold to the residents.

If the building is using Shared Billing, shared chargers are usually owned by the building or site host and made available for multiple residents or visitors to use.

It is important that private vs shared use is confirmed before configuration, because the charger needs to be assigned to the correct billing setup.

Resident and User Onboarding

JET Charge uses the information collected during setup or hardware ordering to identify the relevant charger, site and user pathway.

For Private Billing

1. The resident receives a welcome email with setup instructions and a link to download the JET Charge Connect App.
2. The resident signs up for their $20/month subscription, which covers billing software, support and access to CORE energy management where bundled.
3. The resident adds their payment method via the app.
4. The resident enrols or uses their RFID card where required.
5. The resident can charge once the billing setup and subscription are active.

For Shared Billing

1. The user downloads the JET Charge Connect App.
2. The user creates an account.
3. The user adds a valid payment method.
4. The user enrols or uses an RFID card or fob.
5. The user pays per charging session based on the tariff set by the OC.

Billing Goes Live

Once setup is complete, residents and users can charge through JET Charge Billing.

Private Billing

Usage is tracked per charger and billed monthly to the resident. The resident also pays the monthly subscription. Collected usage funds are disbursed to the OC’s nominated bank account quarterly, less the 2.8% service fee.

Shared Billing

Users are billed per session. Payment processing fees are deducted at cost, and the shared charger platform fee is withheld from disbursements. Collected session funds are disbursed to the OC’s nominated bank account quarterly, less applicable fees and deductions.

You’ll receive a summary report with each disbursement.