Discover our return process for refunds and exchanges.

This Policy sets out what you need to do to request returns, and what we will do to help, which may include a repair, replacement or refund of your purchase.

At JET Charge, we are committed to providing high-quality electric vehicle supply equipment (we call that “Goods” in this policy).

You can return the Goods you have bought from us under the following circumstances:

• the Goods show defects during the warranty period, and none of the warranty exclusions apply
• you think the Goods do not meet standards under the Australian Consumer Law
• you change your mind, and send the complete Goods back to us unused within the required time (14 days from purchase of the Goods)

Under the ACL, you have certain rights when you buy Goods, in addition to any warranties that JET Charge provides. You can find more information on this on the website of the Australian Competition and Consumer Commission (www.accc.gov.au).

Exclusions for returns for faulty Goods

We will not accept returns of faulty Goods where

• any warranty exclusions apply
• any fault was caused by misuse or neglect by you or someone else (other than JET Charge personnel or our authorised installers)

If you change your mind within 14 days from the purchase date of the Goods, you can return them for a partial refund. We will deduct a restocking fee of 10% from the purchase price. We will provide the refund within 21 days from receiving the Goods back.

• The Goods must be in their original and unused condition, including original packaging and all accessories.
• You must provide proof of purchase.
• We must receive the Goods back no later than 14 days from when you purchase the Goods.

If the Goods do not meet conditions for a change of mind return, we will contact you to discuss what you want us to do next.

To return Goods, please follow these steps:

• Contact us: Reach out to our customer service team, contact details below.
• Provide proof of purchase: You will need to provide a receipt, or other proof of purchase.
• Pack Goods: You must pack the Goods securely, and return together with all accessories that were part of the purchase.
• Return shipping: If a return is approved, we will provide instructions for returning the Goods.
• We will cover the cost of return shipping.

• When JET Charge receives the returned Goods, we will assess whether the Goods are faulty, or whether they meet requirements for a change of mind return and partial refund, as applicable.
• This may require additional tests or inspections, including as required by the manufacturer.
• We will do this within 14 days.
• If the Goods are not faulty, or a warranty exclusion applies, we will contact you to let you know, and discuss what to do next.
• We will let you know the outcome of the assessment by phone call or email.

• Where the Goods show a minor problem, we will repair them and send them back to you within a reasonable time.
• Where the Goods show a major problem and no warranty exclusions apply, you may choose a refund or a replacement.
• Where Goods are eligible for a change of mind partial refund, we will provide that refund.
• Refunds will be processed within 7 days from us making the assessment, using the original payment method.
• If you choose a replacement, we will replace the Goods within 7 days. If the Goods are no longer available, we will contact you to offer you an equivalent item or a refund.

For any questions, or to start the return process, please contact our customer service team:

Email: info@jetcharge.com.au

Phone: 1300 856 328

JET Charge reserves the right to update this policy at any time. Any changes will be posted on our website, and will take effect immediately upon posting.

Thank you, the JET Charge Team

10/350 Bridge Street

Port Melbourne, VIC 3207