JET Charge Assist
Optimise Your EV Network
With Home-Grown Expertise.
Tailored charger monitoring and maintenance for Australian businesses
Always On. Always Ahead.
Built and run locally by Australia’s leading EV infrastructure specialists, JET Charge Assist delivers tailored charger monitoring and maintenance for Australian fleets. We understand the terrain, the tech, and your unique needs – keeping your vehicles charged and moving.
Proactive Maintenance
Scheduled annual inspections and testing by qualified electricians.
Intelligent Fault Insights
Get real-time alerts and fix recommendations for faster remote troubleshooting.
Automated Alerts
Choose how and when you’re notified.
Local expert support
Delivering hands-on support that gets your network back up and running.
Rapid Resolution. Local Expertise.
Remote Power
24/7 Expert Support
Streamlined Work Order Management
Network-Wide Insights
Deep Data, Your Way
Track Every Watt & Dollar
JET Charge Assist Plans
Tailor your support exactly how you want it – from a mostly self-serve experience to a completely hands-off charger maintenance service.
| Included | Self Service Self-serve monitoring and fault resolution, backed up by expert technical assistance when needed | Scheduled Service Self-serve monitoring with annual charger servicing, technical assistance and optional repair service | Always There Hands off 24/7 monitoring by JET Charge with remote issue resolution, annual servicing and optional repair service |
|---|---|---|---|
| JET Charge Illuminate charger management software access, for full network visibility, charger status, fault status, service history and managing your network set up |  Included |
Included |
Included |
| Access remote technical support from JET Charge EV experts and electricians | Included |
Included |
Included |
| Annual scheduled charger maintenance. On-site servicing as per AS3000 or safety requirements. Includes visual inspection, functional check and certified test reports | Not included | Included |
Included |
| 24/7 monitoring service to triage the issue, alert you and take remote fault resolution actions within 48 hrs | Not included | Not included | Included |
| Access to JET Charge critical spares inventory for fast repairs on selected chargers | Not included | Not included | Included |
| Optional Extras | |||
| Option for additional time or utilisation-based inspection intervals or per manufacturer and CPO requirements at a pre-agreed competitive rate | Not included | Included |
Included |
| Option for repairs to be completed at a competitive rate | Not included | Included |
Included |
Included
- JET Charge Illuminate charger management software access, for full network visibility, charger status, fault status, service history and managing your network set up
- Access remote technical support from JET Charge EV experts and electricians
- Annual scheduled charger maintenance. On-site servicing as per AS3000 or safety requirements. Includes visual inspection, functional check and certified test reports
- 24/7 monitoring service to triage the issue, alert you and take remote fault resolution actions within 48 hrs
- Access to JET Charge critical spares inventory for fast repairs on selected chargers
Optional Extras
- Option for additional time or utilisation-based inspection intervals or per manufacturer and CPO requirements at a pre-agreed competitive rate
- Option for repairs to be completed at a competitive rate
Included
- JET Charge Illuminate charger management software access, for full network visibility, charger status, fault status, service history and managing your network set up
- Access remote technical support from JET Charge EV experts and electricians
- Annual scheduled charger maintenance. On-site servicing as per AS3000 or safety requirements. Includes visual inspection, functional check and certified test reports
- 24/7 monitoring service to triage the issue, alert you and take remote fault resolution actions within 48 hrs
- Access to JET Charge critical spares inventory for fast repairs on selected chargers
Optional Extras
- Option for additional time or utilisation-based inspection intervals or per manufacturer and CPO requirements at a pre-agreed competitive rate
- Option for repairs to be completed at a competitive rate
Included
- JET Charge Illuminate charger management software access, for full network visibility, charger status, fault status, service history and managing your network set up
- Access remote technical support from JET Charge EV experts and electricians
- Annual scheduled charger maintenance. On-site servicing as per AS3000 or safety requirements. Includes visual inspection, functional check and certified test reports
- 24/7 monitoring service to triage the issue, alert you and take remote fault resolution actions within 48 hrs
- Access to JET Charge critical spares inventory for fast repairs on selected chargers
Optional Extras
- Option for additional time or utilisation-based inspection intervals or per manufacturer and CPO requirements at a pre-agreed competitive rate
- Option for repairs to be completed at a competitive rate
Built & Run in Australia
Powering Australia’s Industry Leaders
One Platform. Every Charger.
Seamless Integration
Flexible Plans, Your Way.
Trusted by the brands that move Australia
Proven at scale
Frequently Asked
Questions
JET Charge Assist is a comprehensive EV charger monitoring and maintenance service that ensures you have maximum charge time and charge success rates. Assist can include these core capabilities (dependent on your chosen plan):
– JET Charge Illuminate charger management software access, for full network visibility, charger status, fault status, service history and managing your network.
– Access remote technical support.
– Annual scheduled charger maintenance.
– 24/7 monitoring service
– Access to JET Charge critical spares inventory
Yes, we can tailor a customised operations and maintenance service package to meet your unique needs including a specific guaranteed uptime compliance target.
Absolutely! We suggest conducting annual inspections for all charging stations. In addition to regular electrical equipment checks, it’s important to ensure that charging stations are in optimal condition and functioning properly.
JET Charge and charger manufacturers recommend regular servicing:
– To reduce the chance of unplanned outages.
– To prevent electrical hazards, overheating, or faults that could pose safety risks.
– To extend the life of the charger through maintenance like cleaning cooling systems or tightening electrical connections.
– To provide firmware updates that fix bugs, enhance cybersecurity, or improve functionality.
– To maintain the manufacturer warranty (where required by the OEM). Not maintaining the charger could void the warranty leading to potential high repair costs.
It’s important to make sure your technician is well-versed in servicing EV charging stations, with expertise in both AC and DC charging procedures. Moreover, servicing an EV charger involves understanding on-site load management hardware, electrical components, switchboard inspections, and thorough testing to ensure seamless operation with Chargefox or any other CPO software. At JET Charge, we have years of experience installing and maintaining Australia’s largest EV charger networks and follow our internal checklist and adhere to manufacturer guidelines.
JET Charge Assist is compatible with most major EV chargers. Every network is unique, so we suggest checking with us to confirm that we can support your EV charging hardware.
*JET Charge Assist requires an active internet connection to operate (via the Illuminate platform).
