Transitioning to JET Charge Billing
A Guide for Owners Corporations — switching your building’s EV charging billing to JET Charge is a straightforward process. This guide walks you through each step, from sign-up to your first quarterly disbursement.
Create Your Billing Account
Once your Owners Corporation has decided to transition, the first step is to submit a billing account application. We’ll collect your contact details, the information we need to determine a tariff, and your nominated bank account for quarterly fund disbursements.
Following your submission, we’ll send you a Billing Services Agreement for review and signing.
Submit Billing Account Application →Set Your Tariff
After the contract is signed, it’s time to set your EV charging tariff (cents per kWh). We can work with you on this — as a general rule, we recommend setting the tariff at least 2.8% above your cost of electricity to cover transaction fees so the solution remains cost-neutral for the OC.
Set a Transition Date & Communicate with Residents
Agree on a cutover date with JET Charge and communicate this to your residents. Although we can facilitate a staged transition, a hard cutover with 30 days’ notice is often the cleanest approach.
Be sure to provide residents with the tariff and notice of the $20 monthly subscription. This JET Charge Guide for Residents is a great resource to share.
- We will transition customers as they come to us in the lead-up to the cutover date.
- On the cutover date, access to the previous billing platform is turned off.
- Any residents who come forward after the cutover date will still be transitioned as quickly as possible to avoid interruption.
Resident Registration
To transition, each resident completes a short form with their charger serial number and contact details. We use this to identify their charger and migrate them onto JET Charge Billing. Each resident will receive:
- A welcome email with setup instructions and a link to download the JET Charge Connect App.
- The option to purchase RFID fobs if they don’t already have one.
Tip: The building can order a quantity of RFID fobs in advance to distribute to residents as a fallback — this helps ensure everyone can charge from day one.
Resident Onboarding
As instructed in the welcome email, each resident:
- Downloads the JET Charge Connect App.
- Signs up for their $20/month subscription (covers billing software, support, network charges, and access to CORE energy management).
- Adds their payment method via the app.
We then complete the cutover from their old billing provider and send them a notification when the transition is complete.
Billing Goes Live
Once transitioned, residents charge on JET Charge Billing. Usage is tracked per charger, billed monthly to the resident, and the collected funds are disbursed to your nominated bank account quarterly, less the 2.8% transaction fee.
You’ll receive a summary report with each disbursement.
Cutover Date Follow-Up
In the lead-up to and on the cutover date:
- Remind residents of the transition and encourage any who haven’t yet registered to do so.
- We remove access to the old billing platform for any remaining residents who have not yet transitioned.
- We provide you with a list of all transitioned customers.
- For any residents who transition after the cutover date, we will still onboard them — no one is left behind.