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JET Charge Homepage
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Shop for Cables and Chargers
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Hardware Issue – Enquiry Form
An enquiry form to submit your hardware issues to the JET Charge team.
Name
(Required)
First
Last
Phone Number
(Required)
Address
Street Address
Address Line 2
City
State / Province / Region
ZIP / Postal Code
Country
Australia
New Zealand
Email
(Required)
Enter Email
Confirm Email
Purchase Details
JET Charge Sales Order / Receipt No.*
(Required)
Purchase Date
DD slash MM slash YYYY
Hardware Details
Manufacturer
(Required)
Please select
Autel
Schneider
JET Charge
Circontrol
Starcharge
Tesla
Wallbox
Myenergi
ABB
Kempower
Zerova
X280
Tritium
Other
Please enter "other" details.
Autel Product Type
MaxiCharger AC Lite Wallbox
MaxiCharger AC Wallbox
MaxiCharger DC Compact
MaxiCharger DC Fast
Schneider Product Type
EVlink Pro AC charger
EVLink Parking
EVLink Smart Wallbox
JET Charge Product Type
Chargemate
Paymate
CORE
Charging Cable
Circontrol Product Type
EHOME
Starcharge Product Type
Artemis
Tesla Product Type
Gen 3 Wall Connector
Wallbox Product Type
Pulsar Plus
Pulsar Pro
Pulsar Max
Myenergi Product Type
Zappi
ABB Product Type
Terra AC Wallbox
Terra DC Charger
Kempower Product Type
DC T-Series (Moveable)
DC C-Series
Zerova Product Type
DC Moveable
DC Pedestal
X280 Product Type
DC 30kW
DC 60kW
DC 120kW
DC 180kW
Tritium Product Type
RTM75
Serial Number
(Required)
(usually located on a sticker / engraving on outside of unit)
Reason for claim
(Required)
Please select
Broken on arrival
Hardware issue during installation
Hardware issue on existing charger / device
Issue being experienced
(Required)
Please select
Hardware – not charging when plugged in
Charger dead
Connectivity issues (Bluetooth / Wifi)
Cable no longer working
Power meter failure
Software – bluetooth app
Firmware update issue
Tripped Circuit Breaker or RCD
Charging Schedule or Timer Issues
Incompatibility with Vehicle Settings
Additional information
(Required)
Please provide additional information if required.
Please upload any photos related to the issue.
(Required)
Drop files here or
Select files
Max. file size: 128 MB.