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Hardware Issue – Follow Up

Charger Details

(usually located on a sticker / engraving on outside of unit)
Have you tried any troubleshooting on the charger?(Required)
Is the charger powered up? (LCD/LED Lights on, any notable signs of life on charger)(Required)
Are there any visible issues?(Required)
(Broken parts, red lights flashing, charger lead in a usable condition etc)
Drop files here or
Max. file size: 128 MB.
    Is the charger connected to an App / Bluetooth device?(Required)
    Does the charger work when plugged into a vehicle?(Required)
    Drop files here or
    Max. file size: 128 MB.
      (Flashing lights and colour, any strange sounds, nothing happening between vehicle and charger)
      Drop files here or
      Max. file size: 128 MB.
        Drop files here or
        Max. file size: 128 MB.

          Install Details

          Has the charger been installed by a registered electrician?(Required)
          Do you have a cert. of electrical safety or equivalent for the installation?
          Max. file size: 128 MB.
          Is the isolator in the “On” position?(Required)
          Drop files here or
          Max. file size: 128 MB.
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            Request a Quote

            Want to take advantage of our convenient, affordable and sustainable JET Charge+ offer to help accelerate your fleet electrification? Fill out the form below, and our team will be in touch.

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            Home and EV Details

            Your installation is intended for an apartment, please visit our Apartment Residents page for more information.
            Oh no! if you don't have a carpark within your premise (off-street parking), we can't support with an installation. We've still got you covered for public charging, refer to our Public Charging Guide, or Cable Store.
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            This should be an 8 digit number. 🛈 Where to find your stock number
            On-Site - $205 (A JET Charge installation partner will come to your home and check the electrical infrastructure and place of install, preparing a home check report afterward)
            Online - Free (We will send you a short questionnaire to answer some questions and provide pictures of your desired place of installation. In most cases this will be sufficient to provide a quote to you)

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