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IKEA Australia builds its first electric delivery charging network

IKEA partnered with JET Charge to deliver a national rollout of EV charging infrastructure for its Last Mile Delivery partners. Spanning 7 sites – retail and distribution centres, the project was designed to give third-party delivery vehicles access to reliable charging while supporting IKEA’s transition to zero-emission delivery.

The challenge

IKEA is the global leader in sustainable retail. An independent report recently name them a “real zero” leader. Central to this ambition is fulfilling home deliveries via zero-emission vehicles. IKEA has already reached 45% worldwide (FY24), and over 80% of Australian truck deliveries (as of October 2025) are now completed using EVs. By the end of 2025, IKEA hopes to achieve approximately 90% of truck deliveries via zero-emissions vehicles. 

Some key challenges IKEA faced were:

Stakeholder alignment: Complex regulatory and stakeholder approvals needed to be managed to ensure compliance with council requirements without compromising project integrity.

Engineering and site constraints: Each site presented unique logistical and structural challenges; from limited access and working hours to the need for bespoke hardware, requiring tailored solutions to ensure installations were practical, safe, and fit seamlessly into operational environments.

Energy and infrastructure limitations: Some sites had a constrained grid capacity, so IKEA needed a smart, scalable energy management solution that could support current needs and future growth without disrupting operations.

The solution

To overcome infrastructure barriers faced by its delivery partners, IKEA Australia has invested $4.5 million in a national charging network with JET Charge.

JET Charge designed and delivered a national charging network to support IKEA’s dynamic fulfilment operations. Clear technical documentation and program governance streamlined approvals, while bespoke charger layouts and pedestals addressed site constraints and operational needs.

The project scope included new civil, electrical, communications, and protection systems designed to support both current charging demand and long-term growth. The project scope encompasses the installation of 24 AC chargers, 29 DC chargers and distribution boards, major cable reticulation, and significant MSB modifications required to integrate the new load safely and efficiently into the existing site infrastructure.

JET Charge implemented the CORE energy management system to optimise energy use across existing sites, creating a scalable, future-ready network. Illuminate and JET Charge Assist provide 24/7 monitoring and maintenance, giving delivery partners reliable access to chargers and IKEA full visibility of energy use and emissions across its last mile operations.

The solution included:

  • 24 x ChargeMate AC Chargers
  • 8 x 80kW Autel MaxiChargers
  • 4 x 150kW Autel MaxiChargers
  • 27 x X280 30kW DC
  • 1 x Kempower Power Cabinet
  • 4 x Kempower Power Modules
  • 2 x Kempower Satelites
  • 2 x JET Charge CORE Energy Management Systems
  • Ongoing 24/7 monitoring & customer support
  • JET Charge Illuminate software
  • Chargefox billing system
  • Site planning and layout optimisation
  • Electrical infrastructure design and consultation

The results

The impact of JET Charge’s rollout is showing in numbers, with more than 100 vehicles now charging at IKEA sites to enable zero emission delivery. This indicates the strong demand with third-party delivery partners and proves that investing in the infrastructure internally is extremely effective for business.

The rollout enabling real operational change for IKEA Fleets with reliable charging at high-capacity scale.

99.7%
charger uptime*
3MWh
monthly charging^
100+
delivery vehicles charging

“The partnership that we developed with JET Charge throughout the design and implementation process was extremely beneficial. Charging infrastructure was new for us, and particularly at the scale we were looking to implement, so having the right partner who had a good attention to detail and the patience to work with us, was necessary for success.”

Alexandra Kelly, Zero Emission Delivery Project Lead, IKEA Australia & New Zealand

Connect with JET Charge

*Based on charge connector average uptime % for 2 month period (Dec 25-Jan 26).
^Based on average monthly charging usage over 3 month period (Nov 25-Jan 26).