Product Update: ChargeMate will no longer be available for purchase after December 2nd, 2025. Full warranty conditions apply.
For Home More Information
Home Charging
Shop for Cables and Chargers
Apartment Residents
For Business More Information
General Commercial Public Workplace JET Charge Assist Electric Trucks and Buses
Fleets — Charging as a Service Employee homes Climate Reporting For ASX200
Apartments Owners’ Corporation
Property Developers
Councils & Local Government
Vehicle Manufacturers
EV Charging Management Software
Case Studies
Technology More Information
JET Charge+ Home & Workplace
JET Charge+ Public
Solutions CORE ChargeMate PayMate Vehicle-to-Grid
EV Charging Management Software
Operations and Maintenance Services
Store More Information
Retail Store Cables Chargers
Commercial and Wholesale Chargers Cables Load Management
Guide More Information
EV Models
EV Guide “EV” Language Vehicle Plug Types Charging in Public Planning an EV Road Trip
Tools Where do I charge? Cost of charging my car? Which cable do I need? How long to charge my car? JET Charge CORE and Illuminate Integrated Chargers 
Grants The DRIVEN Charger Rebate Stream NSW EV Fleet Incentive: Kick-start Funding
Home › Hardware Issue

JET Charge

Hardware Issue

This form provides questions that will help you troubleshoot and submit a request for technical support for a non-functional or malfunctioning EV charger, CORE or accessory.

See hardware specific troubleshooting guides here.