
JET Charge Assist
EV Charger Operations & Maintenance Services
Optimise Your EV Network.
With Home-Grown Expertise.
Built and run locally by Australia’s leading EV infrastructure specialists, JET Charge Assist delivers tailored charger monitoring and maintenance for Australian fleets. We understand the terrain, the tech, and your unique needs – keeping your vehicles charged and moving.
Always On. Always Ahead.
Stay ahead of faults with real-time monitoring and scheduled maintenance services, backed by local expert electricians
Proactive Maintenance: Scheduled annual inspections and testing by qualified electricians, fully compliant with AS3000 and CPO standards – keeping your chargers safe, certified, and high-performing (Selected plans only)
Intelligent Fault & Warning Insights: Get live fault histories, real-time alerts, fault types and fix recommendations, for faster remote troubleshooting
Automated Alerts: Choose how and when you’re notified. Set fault types, locations and alert schedules – or let our team take the lead on resolution

Rapid Resolution. Local Expertise.
When faults happen, our Aussie-based experts move fast – diagnosing issues and delivering hands-on support that gets your network back up and running

Remote Power: Reset, reconfigure, or update chargers remotely – or have us do it. Faster fixes without the callouts
24/7 Expert Support: Around-the-clock remote triage and tech support from our EV specialists and electricians. Plus, access to critical spare parts to minimise wait times (Selected plans only)
Streamlined Work Order Management: Easily create, assign, and track maintenance jobs in real-time – or let our team manage the workflow for you
Get the Full Picture. Every Time.
Total network visibility – in real time, from anywhere.
Network-Wide Insights: Use our powerful dashboard to view real-time status, usage, uptime and more – across every charger and site*
Deep Data, Your Way: Generate custom reports, automatically scheduled & distributed, on everything from transactions to carbon emissions
Track Every Watt & Dollar: Monitor EV charger or smart meter usage & costs by user, session, charger, site & organisation. Plus, get real-time insights into PayMate usage & income

More Control, Less Hassle.
Get full control and you the command you need, without the headache.

Effortless Carbon Reporting

Secure Access & Control

Streamlined User Management

Stay Compliant, Always


Built & Run in Australia

Powering Australia’s Industry Leaders

One Platform. Every Charger.

Seamless Integration

Flexible Plans, Your Way.
JET Charge Assist Plans
Tailor your support exactly how you want it – from a mostly self-serve experience to a completely hands-off charger maintenance service.
FAQs
JET Charge Assist is a comprehensive EV charger monitoring and maintenance service that ensures you have maximum charge time and charge success rates. Assist can include these core capabilities (dependent on your chosen plan):
– JET Charge Illuminate charger management software access, for full network visibility, charger status, fault status, service history and managing your network.
– Access remote technical support.
– Annual scheduled charger maintenance.
– 24/7 monitoring service
– Access to JET Charge critical spares inventory
Yes, we can tailor a customised operations and maintenance service package to meet your unique needs including a specific guaranteed uptime compliance target.
Absolutely! We suggest conducting annual inspections for all publicly accessible charging stations. In addition to regular electrical equipment checks, it’s important to ensure that public charging stations are in optimal condition and functioning properly.
JET Charge and charger manufacturers recommend regular servicing:
– To reduce the chance of unplanned outages.
– To prevent electrical hazards, overheating, or faults that could pose safety risks.
– To extend the life of the charger through maintenance like cleaning cooling systems or tightening electrical connections.
– To provide firmware updates that fix bugs, enhance cybersecurity, or improve functionality.
– To maintain the manufacturer warranty (where required by the OEM). Not maintaining the charger could void the warranty leading to potential high repair costs.
It’s important to make sure your technician is well-versed in servicing EV charging stations, with expertise in both AC and DC charging procedures. Moreover, servicing an EV charger involves understanding on-site load management hardware, electrical components, switchboard inspections, and thorough testing to ensure seamless operation with Chargefox or any other CPO software. At JET Charge, we have years of experience installing and maintaining Australia’s largest EV charger networks and follow our internal checklist and adhere to manufacturer guidelines.

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*JET Charge Assist requires an active internet connection to operate (via the Illuminate platform).
Ready to improve the reliability of your network?