JET Charge Assist - JET Charge
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JET Charge Assist

EV Charger Operations & Maintenance Services

Optimise Your EV Network.

With Home-Grown Expertise.

Built and run locally by Australia’s leading EV infrastructure specialists, JET Charge Assist delivers tailored charger monitoring and maintenance for Australian fleets. We understand the terrain, the tech, and your unique needs – keeping your vehicles charged and moving. 

Always On. Always Ahead.

Stay ahead of faults with real-time monitoring and scheduled maintenance services, backed by local expert electricians

Proactive Maintenance: Scheduled annual inspections and testing by qualified electricians, fully compliant with AS3000 and CPO standards – keeping your chargers safe, certified, and high-performing (Selected plans only)

Intelligent Fault & Warning Insights: Get live fault histories, real-time alerts, fault types and fix recommendations, for faster remote troubleshooting

Automated Alerts: Choose how and when you’re notified. Set fault types, locations and alert schedules – or let our team take the lead on resolution
 

Rapid Resolution. Local Expertise.

When faults happen, our Aussie-based experts move fast – diagnosing issues and delivering hands-on support that gets your network back up and running

 

Remote Power: Reset, reconfigure, or update chargers remotely – or have us do it. Faster fixes without the callouts

24/7 Expert Support: Around-the-clock remote triage and tech support from our EV specialists and electricians. Plus, access to critical spare parts to minimise wait times (Selected plans only) 

Streamlined Work Order Management: Easily create, assign, and track maintenance jobs in real-time – or let our team manage the workflow for you 

Get the Full Picture. Every Time.

Total network visibility – in real time, from anywhere. 

Network-Wide Insights: Use our powerful dashboard to view real-time status, usage, uptime and more – across every charger and site*  

Deep Data, Your Way: Generate custom reports, automatically scheduled & distributed, on everything from transactions to carbon emissions

Track Every Watt & Dollar: Monitor EV charger or smart meter usage & costs by user, session, charger, site & organisation. Plus, get real-time insights into PayMate usage & income   

More Control, Less Hassle.

Get full control and you the command you need, without the headache.

Effortless Carbon Reporting
Get daily visibility of emissions from every charging session – site by site, or fleet-wide
Secure Access & Control
Easily manage who can access your chargers and data, with RFID and user authentication built in
Streamlined User Management
Comprehensive capabilities ensure secure account control and activity monitoring
Stay Compliant, Always
From encryption to data retention policies, Assist helps you meet user data compliance standards every step of the way
Built & Run in Australia
JET Charge Assist is built, managed and operated right here in Australia – by the same experts building our country’s leading EV charging infrastructure. Your data stays onshore, and your network in safe hands.
Powering Australia’s Industry Leaders
From Woolworths and Team Global Express to RACV and SG Fleet, Australia’s largest EV operators rely on us to keep their networks running
One Platform. Every Charger.
Don’t use multiple systems to manage your network. Assist speaks the language of all major EV charger brands and smart meters, consolidating your entire network onto a single, powerful platform.
Seamless Integration
Connect Assist to your billing, fleet, or finance systems with our powerful API. Here are just some of our partners already using the API: CBRE, Chargefox and IAG
Flexible Plans, Your Way.
Be as hands-on or hands-off as you like. Choose from tiered plans or customise a solution that fits how you work

JET Charge Assist Plans

Tailor your support exactly how you want it – from a mostly self-serve experience to a completely hands-off charger maintenance service. 

FAQs

What is JET Charge Assist?

JET Charge Assist is a comprehensive EV charger monitoring and maintenance service that ensures you have maximum charge time and charge success rates. Assist can include these core capabilities (dependent on your chosen plan):  

– JET Charge Illuminate charger management software access, for full network visibility, charger status, fault status, service history and managing your network. 
– Access remote technical support. 
– Annual scheduled charger maintenance.  
– 24/7 monitoring service  
– Access to JET Charge critical spares inventory 

Can I get a customised maintenance plan to suit the needs of my EV network? 

Yes, we can tailor a customised operations and maintenance service package to meet your unique needs including a specific guaranteed uptime compliance target.  

Do EV chargers need annual maintenance?

Absolutely! We suggest conducting annual inspections for all charging stations. In addition to regular electrical equipment checks, it’s important to ensure that charging stations are in optimal condition and functioning properly. 

Why do we recommend the regular servicing of chargers?

JET Charge and charger manufacturers recommend regular servicing:  
 
– To reduce the chance of unplanned outages. 
– To prevent electrical hazards, overheating, or faults that could pose safety risks. 
– To extend the life of the charger through maintenance like cleaning cooling systems or tightening electrical connections. 
– To provide firmware updates that fix bugs, enhance cybersecurity, or improve functionality. 
– To maintain the manufacturer warranty (where required by the OEM). Not maintaining the charger could void the warranty leading to potential high repair costs. 

Who should service an EV charger?

  It’s important to make sure your technician is well-versed in servicing EV charging stations, with expertise in both AC and DC charging procedures. Moreover, servicing an EV charger involves understanding on-site load management hardware, electrical components, switchboard inspections, and thorough testing to ensure seamless operation with Chargefox or any other CPO software. At JET Charge, we have years of experience installing and maintaining Australia’s largest EV charger networks and follow our internal checklist and adhere to manufacturer guidelines. 


What EV charger network devices can be supported with JET Charge Assist?  

JET Charge Assist is compatible with most major EV chargers. Every network is unique, so we suggest checking with us to confirm that we can support your EV charging hardware. 

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*JET Charge Assist requires an active internet connection to operate (via the Illuminate platform).

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