JET Charge Assist - JET Charge
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JET Charge Assist

EV Charging Maintenance Services & Asset Management

Your expert partner for safe, affordable & reliable EV operations

Maximise Charger Uptime

Reduce outages and ensure reliable charging for drivers and customers.

Ensure Safety

Avoid the worst with regular checks and repairs for compliance and warranty needs.

Use the Right Tool for the Job

Get support from EV charging specialists who understand the demands of advanced fleet operations and charging networks.

Protect Your Customer Experience

Partner with a trusted provider offering fast service response times.

JET Charge Assist offers tailored maintenance plans from self-service to full asset management

Each plan includes:

  • Access to a dedicated EV charging asset management platform
  • Comprehensive customer support framework
  • Scheduled maintenance option
  • Proactive troubleshooting
  • Remote and onsite repairs
  • Support by our team of EV charging experts

Comprehensive EV charging asset management

JET Charge Illuminate – our EV charging asset management platform – reflects a decade of experience supporting chargers in a range of operating environments. It offers intuitive, powerful monitoring for everything from individual chargers to entire networks.

Check charger status, receive targeted fault alerts when appropriate, remotely diagnose and repair issues, access crucial performance data like uptime, service history, energy usage and emissions impacts, understand what your infrastructure costs to operate and when it might need replacing.

24/7 Help Centre here for you

Our Customer Care team is ready to respond at any time of the day or night, with industry-leading expertise, remote troubleshooting capability and national field services support.

National field services network

Count on rapid response and minimal downtime with our national network of experts, extensive spare parts inventory and efficient supply-chain.

What level of support is right for your needs?

Choose your preferred approach based on JET Charge Assist available options.

Self Service

Monitor, diagnose, and resolve issues with the JET Charge Illuminate platform.

JET Charge Illuminate – asset management platform

JET Charge Help Centre Access – EV charging experts & electricians

Scheduled maintenance in accordance with AS3000

Predictable repair quotes based on pricing schedules

24/7 monitoring with a dedicated support specialist

Priority field service support

Uptime targets with agreed allowances

Scheduled Service

Maintain EV/CPO requirements for safety, efficiency, and risk reduction.

JET Charge Illuminate – asset management platform

JET Charge Help Centre Access – EV charging experts & electricians

Scheduled maintenance in accordance with AS3000

Predictable repair quotes based on pricing schedules

24/7 monitoring with a dedicated support specialist

Priority field service support

Uptime targets with agreed allowances

Always There

We handle your entire EV set up, ensuring smooth, consistent operations through proactive maintenance and troubleshooting.

JET Charge Illuminate – asset management platform

JET Charge Help Centre Access – EV charging experts & electricians

Scheduled maintenance in accordance with AS3000

Predictable repair quotes based on pricing schedules

24/7 monitoring with a dedicated support specialist

Priority field service support

Uptime targets with agreed allowances

Download the full comparison chart

Are you a Chargefox customer looking for maintenance solutions?

Starting February 14, 2024, having a maintenance plan is essential for your public EV charging station on Chargefox.

Our Scheduled Service and Always There plans are designed with you in mind. JET Charge Assist provides a comprehensive maintenance service that meets all of Chargefox’s requirements—including direct collaboration with you to coordinate with the Chargefox team.

Targeted Fault Alerts

Mandatory Maintenance Requirements

Maintenance

Emergency Fault Response

Communication with Chargefox

Supported Hardware Compliance

FAQs

Do EV chargers need servicing?

Absolutely! Just like any electrical equipment, especially those in public spaces, EV chargers require servicing to keep them running smoothly. Since EV chargers often see frequent use throughout the day, having a skilled technician regularly service them is essential. Plus, Chargefox mandates a maintenance plan, ensuring that public charging stations receive at least annual maintenance to keep them in top shape.

How often should EV charging stations be inspected?

Following the AS3000 wiring rules, it’s recommended that public-facing EV charging stations undergo inspection annually. For sites with heavy usage, JET Charge recommends servicing twice a year or even more frequently. We also provide quarterly ev charger maintenance plans for specific clients.

What is the maintenance on EV chargers?

It’s important to make sure your technician is well-versed in servicing EV charging stations, with expertise in both AC and DC charging procedures. Moreover, servicing an EV charger involves understanding on-site load management hardware, electrical components, switchboard inspections, and thorough testing to ensure seamless operation with Chargefox or any other CPO software. At JET Charge, we follow our internal checklist and adhere to manufacturer guidelines.

Do EV chargers need annual maintenance?

Absolutely! We suggest conducting annual inspections for all publicly accessible charging stations. In addition to regular electrical equipment checks, it’s important to ensure that public charging stations are in optimal condition and functioning properly. After all, we’re all working towards a greater shift to an EV world, and having more operational charging stations means accelerating our journey towards that goal!

How often do EV chargers fail?

In an ideal scenario, purpose-built charging stations should rarely encounter failures when used correctly. However, various factors, such as user errors, hardware glitches, connectivity issues, or site restrictions, can sometimes make EV charging seem more complicated than it should be. With careful equipment selection and a solid EV charging station maintenance plan in place, we aim for a high rate of success from the first plug-in attempt. Our goal is to achieve a world where the failure rates of EV charging stations are as minimal as those of traditional petrol pumps. Let’s work together to get there!

Do EV chargers need to be tested?

Definitely! EV chargers should be tested thoroughly before installation to minimise potential issues once they’re operational. Regular proactive maintenance includes testing to ensure proper operation of charging stations.

Do chargers require a lot of maintenance?

Compared to other public-facing electrical equipment, EV charging doesn’t demand more frequent maintenance. Nonetheless, sticking to a regular maintenance schedule will boost uptime and performance.

Why do EV chargers fail so often?

Older charging stations in Australia are reaching the end of their lifespan, leading to increased failures, especially with increased electric vehicles usage. However, newer stations are much more reliable, as seen with the Tesla Supercharger network. To maintain reliability and optimal performance, a solid maintenance plan is crucial. We think a world of highly reliable EV charging stations is already here, and we can work together to ensure it stays that way.

How long will my EV charger last?

The lifespan of your EV charger varies depending on usage. Typically, it’s estimated based on how often it’s used rather than the years in operation. On average, you can anticipate about 5 years of useful life from your EV charger. Regular maintenance can extend its lifespan even further.

Are EV chargers reliable?

Absolutely! The latest generation of EV charging stations we’re installing are far more reliable than their predecessors. With proper maintenance, EV charging stations can be just as dependable as traditional petrol pumps.

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Please include your Chargefox station number, site address and whether the units were installed by JET Charge.